Current Employment Opportunities

Welcome to Harbourfront Centre's online resource for employment opportunities. Simply click on the title of each position listed below for further information. Specific application instructions can be found within each job posting.

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply.

Grounds Crew

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

We are currently seeking reliable and responsible individuals to join our Grounds Crew. The Grounds Crew is part of the Site Services team and plays a key role in the organization for all site-related activities. The Grounds Crew will be responsible for carrying out all site-related programs, including landscaping, waste management, repairs and maintenance, snow clearing, and event setups / strikes.

Position Title: Grounds Crew
Contract Type: Seasonal (October 18th, 2021 – April 1st, 2022)
Number of Positions: 3
Department: Site Services
Reporting to: Property Shift Supervisor
Hours of Work: Thirty-five hours per week. Must be available to work day shifts (07:00 am - 3:00 pm) and/or evening/night shifts (3:00pm - 11:00 pm) and/or split shifts (12:00pm - 10:00pm).
Rate of Pay: $15.50 per hour

Major Duties:

• Responsible for ensuring the site is maintained and free from hazards
• Responsible for maintaining the site, keeping it free of litter and providing regular garbage removal from containers and dump sites
• Responsible for all aspects of snow clearing/ice control including but not limited to shoveling, blowing, plowing and salting
• Operates all grounds vehicles and equipment and ensures that all are in adequate repair and safe to operate
• Performs inspections of equipment and/or facilities and maintains required logs as assigned. This may include: Snow/ice logs, vehicle logs, maintenance logs etc.
• Performs the setup and strike of events on campus as required
• Performs landscaping duties including but not limited to the cutting of lawns, removal of weeds and upkeep of planters
• Responsible for maintenance and installation of all tents on site
• Responsible for general maintenance of equipment and/or facilities as assigned. This may include but is not limited to: cleaning, painting, minor plumbing, minor repairs and graffiti removal
• Performs other duties of a similar nature or level

Skills & Requirements:

• Full vaccination against COVID-19 required
• Full “G” class Ontario driver’s license or equivalent with clean driver’s abstract required
• Valid WHMIS training required
• Valid Working at Heights training required
• Valid Worker Health and Safety Awareness Training required
• Ability to operate light vehicles such as golf carts and UTV’s
• Ability to operate medium-duty trucks
• Ability to operate small and large power tools
• Ability to operate a variety of gas-powered tools
• Valid Forklift Certificate considered an asset
• Valid Aerial Lift Certificates considered an asset
• Knowledge of landscaping practices considered an asset
• Knowledge of maintenance and cleaning practices considered an asset
• Experience with equipment repairs and preventative maintenance considered an asset
• Familiarity with the Occupation Health & Safety Act is considered an asset
• Excellent interpersonal, analytical, communication and problem-solving skills
• Superior Customer service skills

Workplace Health and Safety:

• All staff are required to take reasonable care of their own health and safety and that of other personnel (including volunteers and interns) who may be affected by their conduct
• Operates and handles all equipment with the greatest of care to ensure personal safety as well as the safety of other staff, the public and the equipment
• Performs duties in a safe manner and abides by the Occupational Health & Safety Act and all applicable regulations as well as all departmental policies and procedures.
• Participates in Health & Safety training on a regular basis as required by their Supervisor.
• Reports all hazards and injuries immediately to their Supervisor.
• All staff are required to support a workplace free of intimidation, discrimination, harassment, and violence. They are expected to abide by the Workplace Discrimination, Harassment and Violence policy and procedure and will participate in training as required.

Working Conditions:

• Job involves standing, walking, and/or the operation of equipment for extended periods of time
• Job involves lifting, upwards of 100lbs
• Job involves weekend shifts, evening shifts, irregular hours and the ability to work statutory holidays
• Job involves constant interaction with staff and public
• Job involves multiple deadlines, priorities, and simultaneous demands
• Job involves alertness, attention to detail, and visual perception skills while on duty
• Working environment includes approximately 80% of shift outside in varying weather conditions
• May contain some hazardous and potentially dangerous situations
• May contain periods of time working in isolated areas
• Job involves working in full uniform

How to Apply:

Acceptable applications must include a current resume and a cover letter. Qualified applicants are encouraged to apply by contacting jobs@harbourfrontcentre.com by no later than December 31, 2021. Please quote
Grounds Crew in the subject line of your application.

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply.

Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon proof of vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Head of Exhibitions and Publications

The Power Plant Contemporary Art Gallery (TPP) at Harbourfront Centre is Canada’s leading public gallery devoted exclusively to the art of our time and is recognized as an important centre for contemporary art in North America. Since 1987, The Power Plant has been on a mission to create an open culture and community for people to be face-to-face with thought-provoking contemporary art and ideas. We have a culturally diverse workforce and audience whose lives and communities we seek to enrich through encouraging exploration of self and society. More than a gallery, The Power Plant is a community hub that caters to adults, youth, and children through broad and unique programming. It is a window into a diverse range of ideas and perspectives that inspire unlimited personal discovery. To learn more about us, please visit www.thepowerplant.org.

We are currently looking to bring on board a motivated and passionate Head of Exhibitions and Publications. This position is central to The Power Plant’s work with a diverse mix of emerging and established artists with an aim to support artists, curators, writers and thinkers at different stages of their careers who reflect social and political histories and explore contemporary themes in their practice.


ROLE STATEMENT
Position Title: Head of Exhibitions and Publications
Department:The Power Plant
Reporting to:Director and Artistic Director
Direct Reports:Associate Curator, Head of Installation and Facilities, Publications Officer
Type of Employment: Full-time
Compensation: $75,000 to $90,000 per year, including comprehensive employee benefit package

Summary of Function:
The Head of Exhibitions and Publications works closely with the Director and Artistic Director on the artistic programme of the gallery and leads on the practical delivery of The Power Plant’s (TPP) exhibitions and Publications. The Head of Exhibitions and Publications is also responsible for overseeing the delivery of performances and other events, with significant curatorial input on these aspects of the programme. The post also manages the TPP Archive and the documentation of the programs, with support from the Curatorial team.

The Head of Exhibitions and Publications is a key member of the TPP’s senior management team responsible for delivering the gallery’s mission and performance targets, and for contributing to strategic planning, organizational management and the overall development of TPP. The post-holder will work in close collaboration with colleagues across the organization, as well as external partners and artists, to ensure that projects align with and advance TPP’s institutional objectives and distinguish The Power Plant within the cultural sector and beyond. Motivated by balancing past professional experiences with intuition, the Head of Exhibitions and Publications will have frequent and focused communication with others. The job requires assertiveness, compassion, and decisiveness in dealing with situations that are artistic, intellectual, emotional, and pragmatic while adapting to various situations with ease.

DUTIES & RESPONSIBILITES

Strategy, Management& Planning
• Be an active member of the senior management team and contribute to the gallery’s organizational leadership, strategic planning and review;
• Develop and implement an exhibitions program strategy, and management of multiyear exhibition planning;
• Oversee all curatorial and logistical aspects, including the approval by the Director and Artistic Director of exhibition layouts and design of all commissions/exhibitions;
• Work with the Director and Artistic Director to set the direction and master calendar for exhibitions;
• Ensure that TPP’s diversity and inclusion aims and objectives are at the forefront of the artistic programme and TPP as a whole;
• Support the Director and Artistic Director on the development and delivery of the artistic objectives of TPP (onsite and online) particularly the exhibitions, archive, and programs for donors and members;
• Deputize for the Director and Artistic Director on exhibition related matters as required;
• Develop effective working relationships across the gallery to discuss, plan and integrate TPP’s curatorial programme across all areas of TPP;
• Develop and maintain local, national and international professional networks with artists, gallery professionals, funders, and other institutions to develop working relationships beneficial to TPP, the delivery of the artistic programme and to raising the profile of the gallery;
• Ensure appropriate documentation, reporting and evaluation of all elements of the programme for both internal and external review, and ensure funding bodies are kept informed;
• Work with the Development team on funding applications to support the artistic programme.
• Working with Head of Communications & Marketing, to contribute to communications, press strategy, and identity for exhibitions and wider TPP seasons;
• Participate in TPP audience development strategy with wider TPP leadership;
• Represent TPP in all necessary meetings, internally and externally;
• Attend all, and present at select, press previews and board meetings;

Exhibitions & Public Programme

TPP Archive
• Ensure processes for archiving materials after each exhibition / event are followed correctly and that processes are reviewed periodically; line manage the Registrar ensuring the maintenance and development of TPP’s digital archive resources

Staff Management

• Manage the Gallery’s Curatorial Department, ensuring they are enabled to carry out their tasks efficiently and effectively; recruit, monitor and manage curatorial staff in line with TPP and HC policies and procedures;
• Foster a collaborative, interdepartmental working environment with HC, with an emphasis on internal professional growth for staff;
• Oversee the management of freelance artists, technicians and other contractors engaged to support the delivery of the TPP’s programme;
• Participate in training and development activities as required and assist with the training and development of the Curatorial team.
• Possess emotional intelligence to identify with and care about artists, colleagues, and audiences for the sake of artistic excellence

Finance & Administration

• Have day-to-day responsibility for the financial management of the Curatorial Department, controlling budgets as agreed with the Director, authorizing expenditure, monitoring and reporting on budgets and taking action to deal with identified variances;
• Prepare reports on the curatorial programme as required for the Director, Board Members and funders, working in partnership with the TPP’s Communications and Development teams as required;

Other

• Be inclusive and operate in accordance with the TPP’s diversity, safeguarding, employment, health and safety, equal opportunities and other practices, policies and procedures;
• Take responsibility for own administration, devise and implement appropriate processes and procedures to achieve agreed objectives;
• Attend staff meetings, report on relevant areas of work and disseminate information as required;
• Maintain a commitment to training and professional development;
• Be an advocate and effective representative of TPP at private views, previews, other evening and weekend events as appropriate and at external professional events;
• Have the ability to work evenings and weekends when required;
• Perform special projects and other duties of a similar nature or level assigned by the Director and Artistic Director from time to time.


Skills, Qualifications & Attributes
• Master's degree in fine arts or related field, or equivalent experience;
• An in-depth knowledge of contemporary art, the international contemporary art world, and broad knowledge of art history. An understanding of, and commitment to The Power Plant’s mission and values;
• Seven or more years of work experience in a non-profit museum or visual arts organization, with escalating responsibility and commensurate management experience;
• Six or more years of management experience with a strong professional track record in arts administration, strategic planning, and building collaborative relationships, with demonstrable results;
• Demonstrated excellence in organizing contemporary art exhibitions and publications and working closely with living artists, their studios, and galleries in a supportive manner;
• Proven experience in curating exhibitions and creative projects;
• Close familiarity with museum and contemporary art venue practices;
• Experience in project management, including devising and maintaining budgets, planning, and reporting to stakeholders
• Strong verbal and written communication skills with significant public speaking experience and excellent interpersonal skills are required to deal tactfully with a variety of people, including staff, organizations, institutions artists in academic media and publishing circles and within the visual arts and cultural sector;
• The dexterity to establish courses of action that ensure work is completed effectively using logical, practical, and efficient approaches while listening to many points of view and facilitating agreements between multiple parties;
• Ability to talk about contemporary art accessibly and with conviction, with a wide range of groups.
• Ability to lead, motivate, and develop a team.
• Experience in initiating and developing successful and sustainable partnerships and collaborations.
• The ability to define, analyze, and diagnose all aspects of the program to formulate a solution based on sound and timely decisions;
• Excellent computer skills including MS Office and databases.
• Extraordinary organization skills and ability to manage multiple priorities within tight deadlines and thrive in a fast-paced environment;
• Experience in raising funds to support and develop creative activities and donor cultivation is an asset;
• An understanding of and commitment to The Power Plant’s mission and values.
• Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the full duration of the contract.
• Remote work from home is currently in place, however the candidate must be able to work on site at our downtown lakeside gallery as needed, and when a return-to-work directive is in place.
• The Power Plant recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

HOW TO APPLY:

The Power Plant is committed to diversity and inclusiveness. We encourage qualified applicants from all backgrounds to apply.

Acceptable applications must include a current resume, and a cover letter addressed to Gaëtane Verna, Director of The Power Plant, indicating why you wish to join the team, how you would meet the essential criteria for this key position, and your salary expectation.

To apply, please submit your application to jobs@harbourfrontcentre.com by no later than December 10, 2021. Please quote Head of Exhibitions and Publications (The Power Plant) in the subject line of your application.

We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.

Learn to Skate Head Instructor

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

Since 1985, Harbourfront Centre has been teaching people of all ages to Learn to Skate! Set against the beautiful shoreline of Lake Ontario, the city’s most scenic rink awaits. The Harbourfront Centre Rink offers a stunning and unique location for classes that are fun, engaging and accessible.

Position Title: Learn to Skate Head Instructor
Department: Recreational Learning
Number of Vacancies: 2-3
Type of Employment: Part-time, Seasonal
Duration: November 22, 2021-February 27, 2022 (staff training early-mid November; dates to be determined based on staff availability and rink conditions)
Session Dates: Session 1: November 22, 2021-December 19, 2021 / Session 2: January 3, 2022-January 30, 2022 / January 31, 2022-February 27, 2022 (please note classes will run on Family Day, February 21)
Hours of Work: Part-time, Monday-Thursday 5:15-10:15pm and/or Saturdays and Sundays 9:45am-2:15pm and/or 2:15-7:45pm
Rate of Pay: $20 per hour

JOB DESCRIPTION
Working under the direction of the Assistant Manager–Recreational Learning, the Learn to Skate Head Instructors will support all processes related to the successful operations of the Learn to Skate programs. As a Head Instructor, you will be responsible for the execution of programming, daily attendance, staff training and inventory management. The Head Instructors will provide customer service to all participants in our programs via Twitter, Learn to Skate Phone Line, face-to-face communication, and position themselves as a senior step in conflict resolution. Candidates will have experience leading skating instruction for children/youth and/or adults in recreational, community-based or other settings. Candidates should also have the ability to skate at the level required for instruction, evaluate participant’s abilities and place them in an appropriate level while promoting health, safety and participation.

Please visit: https://www.harbourfrontcentre.com/learntoskate/ for a detailed description of each program.

DUTIES
Program Support
• Able to support professional development of Learn to Skate Instructors and Volunteers through ongoing feedback and coaching;
• Able to oversee and facilitate Learn to Skate programs to the Recreational Learning standard;
• Able to sanitize high-touch areas in between group classes or private lessons, as well as participant equipment at the end of each day

Program Instruction
• Able to teach a variety of skating skills to a diverse range of participants, ranging in age from pre-kindergarten to adult learners;
• Able to prepare, monitor and reset Learn to Skate lobe;
• Able to monitor participant progress, provide assistance and encouragement, and pace programming to meet participants’ needs, ensuring inclusion of all participants remains a top priority;
• Able to take ownership of participant safety during an emergency procedure;

Program Development
• Able to work closely with Learn to Skate Instructors to develop programming ideas that meet participants’ needs and abilities and the Recreational Learning standard;
• Able to collaborate with Assistant Manager and Manager, Recreational Learning on program renewal, keep optimal participant outcomes in mind;

Administrative Duties
• Able to conduct administrative tasks such as participant attendance, incident reports, end-of-session report cards, customer service and other duties as assigned;
• Able to keep inventories up to date and in good order, communicating to Assistant Manager, Recreational Learning when materials are running low

SKILLS & REQUIREMENTS
Essential Criteria
• Strong skating skills and understanding of the fundamentals of skating;
• Previous experience leading skating instruction (recreational, community-based or other settings);
• Ability to work with participants of all ages (pre-kindergarten to adult learners);
• Ability to work independently and take ownership of all aspects of programming;
• Ability to remain organized throughout the work day (timing of program, attendance, required materials, etc.)
• Ability to motivate and engage participants during their time in our programs;
• Able to take ownership of participant safety during emergency procedures;

Desirable Criteria
• Standard First Aid and CPR-C certification;
• National Coaching Certification Program certification;
• Experience coaching and/or teaching in a focus on hockey, ringette, and/or figure skating;
Working Conditions
• Some exposure to inclement weather conditions during Learn to Skate programs (Harbourfront Centre’s Working in Cold Weather and Inclement Weather Policies apply);
• Some rigorous physical activity when demonstrating skating skills/lessons;
• Standing on ice (in skates) for prolonged periods of time;
• Varying work schedule

Please send your resume and cover letter quoting Learn to Skate Instructor to: jobs@harbourfrontcentre.com
Qualified applicants are encouraged to apply before: December 31, 2021

Harbourfront Centre’s Learn to Skate team is committed to advancing our efforts in equity, diversity and inclusion. We are passionate about learning and supporting participants of all ages and abilities in their growth and development. We encourage all qualified applicants to apply–regardless of race, ancestry, ethnic origin, place of origin, colour, age, sex, gender identity, gender expression, sexual orientation, marital status, family status, creed, citizenship, or disability. We strive for a barrier free recruitment process and as such, encourage applicants to request accommodations at any stage of the hiring process.

Our staff team is one of the things that makes our Learn to Skate programs so unique. If you’re looking for new experiences and opportunities for personal and professional growth, this is the place for you! We are dedicated to building a future that better serves our communities—a diverse staff team is essential in achieving this goal. When submitting your application, we encourage applicants to clearly self-identify in your cover letter if you are a member of an equity-seeking group. We genuinely look forward to receiving your application!

Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon proof of vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Learn to Skate Instructor

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre! Since 1985, Harbourfront Centre has been teaching people of all ages to Learn to Skate! Set against the beautiful shoreline of Lake Ontario, the city’s most scenic rink awaits. The Harbourfront Centre Rink offers a stunning and unique location for classes that are fun, engaging and accessible.

Position Title: Learn to Skate Instructor
Department: Recreational Learning
Number of Vacancies: 6-10
Type of Employment: Part-time, Seasonal
Duration: November 22, 2021-February 27, 2022 (staff training early-mid November; dates to be determined based on staff availability and rink conditions)
Session Dates: Session 1: November 22, 2021-December 19, 2021 / Session 2: January 3, 2022-January 30, 2022 / January 31, 2022-February 27, 2022 (please note classes will run on Family Day, February 21)
Hours of Work: Part-time, Monday-Thursday 5:15-10:15pm and/or Saturdays and Sundays 9:45am-2:15pm and/or 2:15-7:45pm
Rate of Pay: $17 per hour

JOB DESCRIPTION
Working under the direction of the Assistant Manager–Recreational Learning and supervised by the Head Instructors, the Learn to Skate Instructors will provide skating instruction to participants ranging in age from pre-kindergarten to adult learners. Learn to Skate Instructors will monitor participant progress, provide assistance and encouragement, and pace programming to meet participants’ needs. Candidates will have the ability to skate at the level required for instruction, evaluate participants’ abilities and place them in an appropriate level while promoting health, safety and participation.
Please visit: https://www.harbourfrontcentre.com/learntoskate/ for a detailed description of each program.

DUTIES
Program Support
• Able to sanitize high-touch areas in between group classes or private lessons, as well as participant equipment at the end of each day;

Program Instruction
• Able to teach a variety of skating skills to a diverse range of participants, ranging in age from pre-kindergarten to adult learners;
• Able to prepare, monitor and reset Learn to Skate lobe;
• Able to monitor participant progress, provide assistance and encouragement, and pace programming to meet participants’ needs, ensuring inclusion of all participants remains a top priority;

Program Development
• Able to work closely with Learn to Skate Head Instructors to develop programming ideas that meet participants’ needs and abilities and the Recreational Learning standard;

Administrative Duties
• Able to assist Head Instructors in administrative tasks such as participant attendance, incident reports, equipment preparation, end-of-session report cards, customer service and other duties as assigned

SKILLS & REQUIREMENTS
Essential Criteria
• Strong skating skills with an understanding of the fundamentals of skating;
• Previous experience leading skating instruction (recreational, community-based or other settings);
• Ability to work with participants of all ages (pre-kindergarten to adult learners);
• Ability to remain organized throughout the work day (punctual, timing of program, required materials, etc.);
• Ability to motivate and engage participants during their time in our programs;

Desirable Criteria
• Standard First Aid and CPR-C certification;
• National Coaching Certification Program certification;
• Experience coaching and/or assisting in a focus on hockey, ringette, and/or figure skating

Working Conditions
• Some exposure to inclement weather conditions during Learn to Skate programs (Harbourfront Centre’s Working in Cold Weather and Inclement Weather Policies apply);
• Some rigorous physical activity when demonstrating skating skills/lessons;
• Standing on ice (in skates) for prolonged periods of time;
• Varying work schedule

Please send your resume and cover letter quoting Learn to Skate Instructor to jobs@harbourfrontcentre.com
by no later than December 31, 2021.

Harbourfront Centre’s Learn to Skate team is committed to advancing our efforts in equity, diversity and inclusion. We are passionate about learning and supporting participants of all ages and abilities in their growth and development. We encourage all qualified applicants to apply–regardless of race, ancestry, ethnic origin, place of origin, colour, age, sex, gender identity, gender expression, sexual orientation, marital status, family status, creed, citizenship, or disability. We strive for a barrier free recruitment process and as such, encourage applicants to request accommodations at any stage of the hiring process.

Our staff team is one of the things that makes our Learn to Skate programs so unique. If you’re looking for new experiences and opportunities for personal and professional growth, this is the place for you! We are dedicated to building a future that better serves our communities—a diverse staff team is essential in achieving this goal. When submitting your application, we encourage applicants to clearly self-identify in your cover letter if you are a member of an equity-seeking group. We genuinely look forward to receiving your application!

Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon proof of vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Rink Attendant

Harbourfront Centre is a leader in providing internationally renowned artistic, educational, and recreational programming across a stunning ten-acre site at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world by curating thousands of events annually across its ten-acre site from music festivals to contemporary dance, to craft and design, to sailing lessons. There is something for everyone at Harbourfront Centre, year-round.

Currently, we are seeking twelve Rink Attendants to join our Site Services-Retail and Recreation Department. Reporting to the Operations Manager, The Rink Attendants will act as the first point of contact for customers visiting the Harbourfront Centre Rink. Main duties will be to provide exceptional customer service to everyone looking to rent skates and enjoy a safe skating environment, as well as communicate and enforce Harbourfront Rink Policies. .

Position Title: Rink Attendant
Department: Site Serveries-Retail and Recreation
Reporting to: Operations Manager
Number of Positions: 12
Hourly Rate: $15 - $16.50/hr

Type of Employment: Seasonal

Major Duties and Responsibilities

• Face to face customer interaction answering questions and concerns
• Ensure skaters adhere to rink rules, code of conduct, and COVID safety procedures
• Report ice conditions to rental staff, marketing, and ice maintenance crew
• First respond to first aid by immediate call to security
• Provide skating safety training to patrons
• Safe handling of customers’ personal identification
• Collect and distribute skates and helmets to patrons
• Maintain skate and helmet inventory and shelving
• Clean and disinfect returned skates and helmets
• Customer service offsite for rentals
• Ensure skate and inventory is in safe working condition
• Maintain skate inventory blades by routine checking and sharpening
• Setup and take-down of all signage associated with rink operations.
• Maintain clean and safe work environment behind sales counter and in skate shelves
• Maintain clean and safe environment for patrons to change skates
• Snow removal and salting of rubber matting surrounding the ice
• Ensure proper signage are always displayed, including open/closed status, rink rules, COVID procedures, and learn to skate information



Skills & Requirements
Essential Criteria

• Ability to skate
• Ability to operate skate sharpening machinery in a safe manner
• Upbeat, positive, and energetic personality to create a friendly and welcoming atmosphere
• Experience with sales including balance sales and accurately reporting daily totals
• Organized and neat with a highly professional work ethic and appearance
• Highly customer-service oriented, must exhibit pro-active customer services skills
• Ability to actively listen to customer questions and comments and respond in a clear and concise manner
• Must be able to work with little or no supervision
• Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon proof of vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Desirable Criteria
• First aid/CPR knowledge is an asset
• Experience in rental environment
• Experience in ice monitoring
• Comfortable providing service to large groups of people at a time

Workplace Health and Safety

• All staff are required to take reasonable care of their own health and safety and that of other personnel (including volunteers and interns) who may be affected by their conduct.
• Complete mandatory safety training: MOL Worker Safety Awareness Training and Workplace Discrimination, Harassment and Violence Prevention Training Modules
• Complete Return to Work- COVID-19 Protocols Training
• Complete training on Working in Cold Weather and abide by all requirements of the policy
• Wear appropriate equipment while on shift.


Working Conditions
• 4-8 hour shifts between 8am-11:30pm everyday including holidays
• Available entire contract period of mid-November to mid-March
• Standing on concrete flooring for whole shift
• Repeated reaching and bending
• Some heavy lifting, moving skates and shoveling snow
• Exposed to cold air, wind, and cooler temperatures
• Dusty environment

COVID-19 Protocols
• Wearing a mask at all times
• Maintain physical distancing in shared spaces
• Reporting any symptom of illness immediately, do not come into work when ill
• Practice good hand hygiene
• Must be fully vaccinated prior to commencement of employment
• Pass on-site screening at begin of each shift.

Qualified applicants are invited to apply by: December 31, 2021
Please send your resume quoting Rink Attendant to jobs@harbourfrontcentre.com

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply. Suitable accommodations will be available upon request during the hiring process.



Rink Supervisor

Harbourfront Centre is a leader in providing internationally renowned artistic, educational, and recreational programming across a stunning ten-acre site at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world by curating thousands of events annually across its ten-acre site from music festivals to contemporary dance, to craft and design, to sailing lessons. There is something for everyone at Harbourfront Centre, year-round.

Currently, we are seeking three Rink Supervisors to join our Site Services-Retail and Recreation Department. Reporting to the Operations Manager, The Rink Supervisor will be responsible for the sales balancing, scheduling and conduct of the seasonal recreation staff as well as overall daily operations of seasonal outlets. The Rink Supervisor will act as the first point of contact for customers visiting the campus where main duties will be to provide exceptional customer service and maintain a safe and clean environment for staff and patrons alike.

Position Title: Rink Supervisor
Department: Site Services – Retail and Recreation
Reporting to: Operations Manager
Direct reports: Recreation Customer Sales Representatives, Rink Attendants
Number of Positions: 3
Hourly Rate: $18 - $19/hour
Type of Employment: Seasonal

MAJOR DUTIES AND RESPONSIBILTIES
• Supervise and motivate seasonal recreational staff, preparing weekly schedules and prepare daily sales summaries and reconciliations
• Point of contact for cross department operations such as school visits and Learn to Skate
• Process transactions including debit and credit through POS system and balance sales at end of shift
• Maintain clean and safe work environment behind sales counters and maintain clean and safe environment for patrons
• Snow removal and salting of rubber matting and areas around the ice rink and clean and disinfect returned skates and helmets
• Face to face customer interaction answering questions and concerns and customer service offsite for rentals
• Collect and distribute skates and helmets to patrons, provide safe handling of customers’ personal identification, maintain skate and helmet inventory and shelving, and ensure skate and inventory is in safe working condition
• Take skates from customer and provide number for retrieval, organize skates for skate guard to sharpen in first come first serve order, ensure skates are returned to correct customer and ensure proper training of staff and all safety procedures are followed
• Ensure skaters adhere to rink rules and code of conduct, Monitor Ice and Weather conditions, and close rink operations if outside of set parameters
• Report Rink closure and status to all stakeholders and report all first aid incidences immediately to security and maintain log

Skills & Requirements

Essential Criteria
• Ability to direct and hold staff accountable to ensure all tasks are complete
• Ability to skate
• Upbeat, positive, and energetic personality to create a friendly and welcoming atmosphere
• Experience with sales including balance sales and accurately reporting daily totals
• Organized and neat with a highly professional work ethic and appearance
• Highly customer-service oriented, must exhibit pro-active customer services skills
• Ability to actively listen to customer questions and comments and respond in a clear and concise manner
• Must be able to work with little or no supervision
• Able to work varying shifts and weekends
• International candidates must have or be in the process of gaining a valid Canadian work permit
• Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon proof of vaccination with a vaccine series approved by Health Canada or the World Health Organization.


Desirable Criteria
• First aid/CPR knowledge is an asset
• Experience supervising staff
• Experience in rental environment
• Experience in ice monitoring
• Ability to operate skate sharpening machinery in a safe manner, comfortable providing service to large groups of people at a time
• Ability to engage a diverse retail customer group by communicating the features and benefits of our unique merchandise

Workplace Health and Safety

• All staff are required to take reasonable care of their own health and safety and that of other personnel (including volunteers and interns) who may be affected by their conduct.
• Ensure that all HC Staff wear appropriate equipment while on shift.
• Complete mandatory safety training: MOL Worker Safety Awareness Training and Workplace Discrimination, Harassment and Violence Prevention Training Modules
• Complete Return to Work- COVID-19 Protocols Training
• Complete training on Working in Cold Weather and abide by all requirements of the policy

Working Conditions
• 4-8 hour shifts between 9:30am-11:30pm everyday including holidays
• Available entire contract period of mid-November to mid-March
• Standing on concrete flooring for whole shift
• Repeated reaching and bending
• Some heavy lifting, moving skates and shoveling snow
• Exposed to cold air, wind, and cooler temperatures

COVID-19 Protocols
• Always Wearing a mask
• Maintain physical distancing in shared spaces
• Reporting any symptom of illness immediately, do not come into work when ill
• Practice good hand hygiene
• Must be fully vaccinated prior to commencement of employment
• Pass on-site screening at begin of each shift

Qualified applicants are invited to apply by: December 31, 2021
Please send your resume quoting Rink Supervisor to jobs@harbourfrontcentre.com

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply. Suitable accommodations will be available upon request during the hiring process.


Visitor Services Coordinator

The Power Plant Contemporary Art Gallery (TPP) at Harbourfront Centre is Canada’s leading public gallery devoted exclusively to the art of our time and is recognized as an important centre for contemporary art in North America. Since 1987, The Power Plant has been on a mission to create an open culture and community for people to be face-to-face with thought-provoking contemporary art and ideas. We have a culturally diverse workforce and audience whose lives and communities we seek to enrich through encouraging exploration of self and society. More than a gallery, The Power Plant is a community hub that caters to adults, youth, and children through broad and unique programming. It is a window into a diverse range of ideas and perspectives that inspire unlimited personal discovery. To learn more about us, please visit www.thepowerplant.org.

We are currently looking to bring on board a motivating, forward thinking, and dynamic Visitor Services Coordinator to manage and direct all activities related to the front of house team and the delivery of exemplary visitor service experience for a diverse audience.

ROLE STATEMENT

Position Title: Visitor Services Coordinator
Department:The Power Plant
Reporting to:Head of Public Programs and Outreach
Direct reports:Lead Gallery Attendants; Gallery Attendants; Volunteers
Compensation: $45,000- $50,000/yr
Type of Employment: Full Time

Summary of Function:
The Visitor Services Coordinator plays a fundamental role in shaping and coordinating The Power Plant front of house team by implementing and leading strategic plans aimed to significantly develop the visitor services and volunteer experience. Under the supervision of the Head of Public Programs and Outreach, key responsibilities include championing progressive visitor services for diverse audiences; coordinating front of house staff, volunteers, and public and group tours; coordinating retail operations on-site and online including maintaining inventory; coordinating distribution of publications; performing administrative duties such as reception, database entry, statistical reporting; coordinating support for exhibitions, education and public programs, as needed.



DUTIES
Front of House Staff Coordination
• Under the direction of the Head of Public Programs and Outreach, recruit, hire, train, schedule and evaluate Lead Gallery Attendants /Gallery Attendants.
• Assign projects to Lead Gallery Attendants / Gallery Attendants.
• Review Lead Gallery Attendants / Gallery Attendants timesheets to ensure accuracy.
• Organize and lead educational meetings for Lead Gallery Attendants / Gallery Attendants, including additional staff (i.e. Exhibitions, Installation, Membership, etc.) as needed.
• Provide coverage as a Lead Gallery Attendants, as needed; availability to work flexible hours which may include weekends.
• Coordinate all aspects of front of house operations by maintaining, reviewing and enhancing procedures in Front Desk Resource Manual.
• Monitor incident reports, security issues, and exhibition equipment with Head of Installation & Facilities and Registrar.
• Update all program and exhibition informational signage in consultation with Communications team. Update general telephone/email messaging and respond to inquiries.
• Visitor Services: Champion a progressive visitor service approach and a welcoming environment for diverse audiences to enhance the visitors’ experience and their ability to engage with contemporary art in meaningful ways.
• Implement and oversee admission, information dissemination, and collection and processing of visitor statistics and surveys; works to resolve visitor complaints.


Tours, Administration, Staff/Volunteer Support
• Coordinate tour bookings, schedule Gallery Attendants to facilitate tours, and expand upon Gallery Attendants touring abilities. Lead tours for individuals/groups, as needed; record tour statistics.
• Conduct outreach to various stakeholders and groups in order to establish and increase group tours.
• Act as receptionist during office hours and installation periods; respond to general inquiries by telephone and email, welcomes guests for appointments, process mail, arrange and sign for deliveries, and other office duties as assigned.
• Assist with the upkeep of and reporting in Tessitura or CRM database software.
• Coordinate with Curatorial team (Exhibitions and Public Programs), and Development team to ensure front of house staff and volunteer support in galleries (visitor engagement, security, etc.), during public programs (lectures, in-gallery programs, etc.), and donor related programs and fundraising events, including Power Ball. Work during events and programs, as needed.



Retail Services & Publication Coordination
• Maintain store processes, Tessitura (CRM database), and inventories.
• Coordinate on-site and online retail by ordering publications, merchandise and supplies; ensuring accurate cash handling, financial reconciliation, and inventory controls (in consultation with Finance Manager); maintain well-organized merchandise storage; and, facilitate in-coming/out-going deliveries.
• In consultation with Publications Officer, select and order publications and additional merchandise for sale, including consignments, with input from Curatorial team (Education & Public Programs and Exhibitions).
• Assist with development and distribution of artist-designed merchandise and/or limited editions, as needed.
• Cultivate relationships with book distributers, keeping them up-to-date on available titles, negotiate prices, invoicing, and coordinate shipping.

Volunteer Coordination
• Recruit, train, and schedule volunteers; record volunteer hours accurately; ensure timely distribution of incentives for recognition of volunteer benchmarks.
Special Projects
• Support Head of Public Programs and Outreach with special projects, as assigned.



Skills, Experience & Attributes

Essential Criteria
• A postsecondary degree in an art related field, Art History, Museum Studies or related field
• Minimum of 2 years administrative experience
• Strong work ethic
• Ability to work independently with minimal supervision; to coordinate multiple tasks with tight deadlines
• Knowledge of contemporary visual art; gallery tour methods; the contemporary arts community in Toronto
• Familiarity with office systems and technical aptitude to operate office equipment (computer hardware and software, POS machine, audio/visual and exhibition equipment)
• Attention to detail, especially regarding security of gallery and artworks, recording statistics, handling inventory and sales, etc.
• Prior experience with staff and volunteer coordination; gallery security; retail sales and inventory control; and, visitor/customer service
• Strong interpersonal and communication skills to supervise diverse staff and to liaise with other departments
• A well-defined sense of diplomacy, including people-management skills, conflict resolution and maintaining confidentiality
• Excellent verbal and written communications skills
• Ability to work flexible hours during events
• An understanding of, and commitment to The Power Plant’s mission and values
• An understanding of and commitment to The Power Plant’s mission and values.
• Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the full duration of the contract.
• Remote work from home is currently in place, however the candidate must be able to work on site at our downtown lakeside gallery as needed, and when a return-to-work directive is in place.
• The Power Plant recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Desirable Criteria
• Prior experience at an arts organization in the not-for-profit sector
• Familiarity with Tessitura or CRM software



HOW TO APPLY:

The Power Plant is committed to diversity and inclusiveness. We encourage qualified applicants from all backgrounds to apply.

Acceptable applications must include a current resume, and a cover letter addressed to Gaëtane Verna, Director of The Power Plant, indicating why you wish to join the team, how you would meet the essential criteria for this key position, and your salary expectation.

To apply, please submit your application to jobs@harbourfrontcentre.com by no later than December 10, 2021. Please quote Visitor Services Coordinator (The Power Plant) in the subject line of your application.

We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.

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Harbourfront Centre / Current Opportunities