Current Employment Opportunities

Welcome to Harbourfront Centre's online resource for employment opportunities. Simply click on the title of each position listed below for further information. Specific application instructions can be found within each job posting.

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply.

Director, Visitor Experience

Harbourfront Centre is an innovative not-for-profit cultural organization that provides internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually that enliven, educate and entertain a diverse public, from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

We are currently looking to bring on board a motivating, forward-thinking, dynamic and top-notch service-oriented Director, Visitor Experience to manage and direct all activities related to the Visitor Experience and the delivery of exemplary customer service befitting Harbourfront Centre at all venues and events.

Position Title: Director, Visitor Experience
Department: Programming
Reporting to: Chief Programming Officer
Direct Reports: Manager, Front of House/Hospitality, Manager, Guest Services, and Manager, Volunteer Resources
Type of Employment: Full-Time


ROLE OVERVIEW:
The Director, Visitor Experience has overall leadership accountability for the people leadership, operational and tactical management of the Visitor Experience team. Areas of accountability include Front of House/Hospitality, Guest Services (Ticketing, Info and Accessibility), and Volunteer Resources. This role plays a key leadership role in the development, management, and implementation of long-term strategic planning for major organizational priorities and initiatives to ensure Harbourfront Centre meets its strategic goals and maintains operational, programming and service integrity.


DUTIES & RESPONSIBILITIES:
  • Manage the areas of Ticketing, Info Desk, Front of House, Food & Beverage/Hospitality, Accessibility Services and Volunteers.
  • Provide leadership to workforce planning, hiring, managing, and developing staff, maximizing their potential to meet business needs.
  • Develop best practices in Visitor Experience and coach service staff to adhere to these best practices.
  • Maintain awareness of visitor needs and attend to visitor complaints in an effort to achieve high visitor satisfaction levels.
  • Create and direct long- and short-term departmental goals and objectives.
  • Manage all departmental budgets and expenditures. Make recommendations to Sr. Management on Capital purchases.
  • Manage AGCO relationship, Liquor Sales Licenses, Special Occasion Permits.
  • Work with Grounds and Site Operations to ensure, venues and workspaces/practices comply with all relevant Federal, Provincial, and Municipal codes and policies.
  • Manage the day-to-day relationship with Food&Beverage tenant Boxcar Social as required.
  • Support the departmental management team, standing in for them required.
  • Communicate with senior executives about Visitor Experience issues, as well as successes, through informal channels, written reports, and formal presentations.
  • Maintain detailed records on Visitor Experience as well as staff development.
  • Support the development of, and adherence to, Human Resources and Health & Safety initiatives, policies, and procedures.
  • Work cooperatively and professionally to achieve outcomes that align with Harbourfront Centre Vision and Values.
  • Collaborate with other departments to align the goals of the Visitor Experience department with other areas of the business.

SKILLS & REQUIREMENTS:
  • Bachelor's degree in Business Management, Culinary Arts, Hospitality Management or relevant field.
  • 3 – 5 years’ leadership and management experience in service/hospitality industry
  • Strong computer skills in Microsoft Office Suite, and database management.
  • Must enjoy working in a fast-paced environment, collaborating with many different teams.
  • Demonstrated experience in executive level interaction.
  • Knowledge of and demonstrated experience with festivals and events.
  • Excellent written and verbal communication skills are required in dealing with outside peers, the general public and media, and diverse communities.
  • Excellent demonstrated organizational skills with the ability to coordinate multiple activities and programs.
  • Excellent interpersonal skills with demonstrated ability in dealing and collaborating with diverse communities, and other departments.
  • Experience with creating, enforcing, and analyzing budgets for various locations.
  • Strong familiarity with local health and safety statutes and regulations.


HOW TO APPLY:
Harbourfront Centre values and is committed to diversity and inclusiveness in our teams, creative communities, programmes and services. We invite qualified applicants from all backgrounds to apply. Acceptable applications must include a current resume and a cover letter indicating why you wish to join the team, how you would meet the criteria of what we are seeking, and your salary expectation.

Qualified applicants can submit their candidacy by contacting jobs@harbourfrontcentre.com by no later than September 27, 2021. Please quote Director, Visitor Experience in the subject line of the application.

We sincerely thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accomodations will be available upon request during the hiring process.

Publications Officer

The Power Plant Contemporary Art Gallery (TPP) at Harbourfront Centre is Canada’s leading public gallery devoted exclusively to the art of our time and is recognized as an important centre for contemporary art in North America. Since 1987, The Power Plant has been on a mission to create an open culture and community for people to be face-to-face with thought-provoking contemporary art and ideas. We have a culturally diverse workforce and audience whose lives and communities we seek to enrich through encouraging exploration of self and society. More than a gallery, The Power Plant is a community hub that caters to adults, youth, and children through broad and unique programming. It is a window into a diverse range of ideas and perspectives that inspire unlimited personal discovery. To learn more about us, please visit www.thepowerplant.org.

We are currently looking to bring on board an experienced, super organized and resourceful Publications Officer with excellent communication skills and a keen attention to detail to plan, coordinate and manage publications and exhibition materials, as well as to provide copy editing and proof reading assistance.

Position Title: Publications Officer
Department: The Power Plant
Reporting to: Head of Curatorial Affairs
Type of Employment: Full-time
Compensation: $50,000 to $60,000 per year, including comprehensive employee benefit package

SUMMARY OF FUNCTION
Reporting to the Head of Curatorial Affairs, the Publications Officer will be responsible for the planning, coordination and financial management of all publications and exhibition catalogues at The Power Plant, and copy editing and proofreading of program guides, annual report, exhibition didactics, and other audience-facing texts. This position will be assuming editorial responsibilities responsible for the production and management of three to nine publications per year in collaboration with the Curatorial department, Communications & Marketing department, and Learning & Outreach Programs department while, liaising with design and production colleagues and collaborators. This position will also require managing a team of independent contractors as well as managing budgets for the Publication Department.


DUTIES & RESPONSIBILITIES
Publications
• Lead and oversee the production of all Power Plant publications in collaboration with The Power Plant Curatorial department.
• Copy edit and proofread program guides, family guides, and annual reports in collaboration with The Power Plant Marketing & Communications department.
• Production of Family Guides in collaboration with The Power Plant Power Kids & Outreach Coordinator.
• Serve as the gallery’s lead contact for publication coordination/planning, website, shop etc.
• Management of the independent contractors including, authors, graphic designers, proofreaders, translators, publishers, and all other vendors.
• Facilitate clear communications between internal staff, authors and external vendors and freelancers.
• From time to time and depending on budgets, manage volunteers, interns and contractual staff hired in a support role within the department.
• Read, correct, rewrite, or revise the material under his or her supervision to ensure that it is presented clearly in precise language and proper grammatical form.
• Evaluate and insert requested author revisions and final editor changes using Adobe Acrobat, reviews typeset revisions for accuracy, and check final print–ready files for quality and completeness.
• Liaise with independent contractors, including authors, graphic designers, copy editors, translators, and others directly involved in the published work to convey editorial comments, resolve issues, and ensure deadlines are met.
• Prioritize and schedule work, organizing workflow in accordance to agreed printing and publishing deadlines.
• Update and monitor the publication budget, overseeing invoicing and accounts payables and receivables.
• Be present during meetings where applicable in order to troubleshoot and remedy arising issues.
• Organize copy flow, coordinate multiple production schedules and printing deadlines. Maintain all schedules and deadline and enforce manuscript submission deadlines.
• Recommend substantive editorial changes as needed. Review, proof, and fact-check all copy and may perform layout work of a detailed and complex nature.

• Coordinate the search for photographic material to illustrate a publication, as well as manage copyright procedures for museum publication and apply for Library and Archives catalogue listings.
• Ensure permission standards for content and image are documented; coordinate postproduction activities such as mailing to authors and key collaborators.
• Research potential distribution opportunities for publications in consultation with the Curator of the Exhibition, the Artistic Director, and the Head of Curatorial Affairs.
• Develop and keep up to date The Power Plant’s organizational style guide.

Budgets
• Manage budgets for the Publication Department.
• Manage publication budgets and reconcile on a regular basis for invoicing and for charge backs, reconciling them in collaboration with the Finance Manager.
• Participate in budget development by summarizing, researching, and analyzing past expenditures.
• Ensure that invoices and reconciliations are done in a timely manner and that each publication is on budget.

Other
• Perform special projects and other duties of a similar nature or level assigned by the Director from time to time.

KEY PERFORMANCE INDICATORS
• Successful delivery of publication on time and within budget.
• Successful management and oversight of budget for the Publication Department.
• Successful management of independent contractors.




SKILLS, QUALIFICATIONS & ATTRIBUTES
• University graduate; or equivalent combination of education (degree in Communications, English or Journalism) and experience
• Minimum (4+) years documented experience planning and managing publications, experience in publishing or related environment, including editorial, design, and/or production.
• Clear understanding of financial priorities and budgets associated with publications.
• Thorough awareness of copyright law.
• Familiarity with the publishing industry.
• Ability to organize and plan multiple and simultaneous activities to meet tight deadlines.
• Ability to manage an interdisciplinary team of independent contractors and contractual staff.
• Strong organizational and time management skills with attention to details.
• Excellent written and spoken English.
• Knowledge of French or another language is an asset.
• Superior writing, editing and proofreading skills; Expert knowledge of grammar, an excellent grasp of stylistic for and the ability to use language precisely. Possess the ability to understand the intention of the author and, when necessary, rephrase his or her words so they read more precisely.
• Exceptional interpersonal skills and relationship management skills to build positive relationships with staff and deal tactfully with a variety of stakeholders.
• Must be computer literate (Microsoft Office), familiarity with current publishing, design, and presentation software programs: Adobe Acrobat, Adobe In Design, and Photoshop.
• Ability to work within different teams and independently.
• An understanding of, and commitment to, the Institution’s mission and values.
• Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the full duration of the contract.
• Remote work from home is currently in place, however the candidate must be able to work on site at our downtown lakeside gallery as needed, and when return to work directive is in place.

HOW TO APPLY
The Power Plant is committed to diversity and inclusiveness. We encourage qualified applicants from all backgrounds to apply.

Acceptable applications must include a current resume, and a cover letter addressed to Gaëtane Verna, Director of The Power Plant, indicating why you wish to join the team, how you would meet the essential criteria for this key position, and your salary expectation.

Two (2) different writing samples, two or three pages (2-3) each, single space. Please provide one sample that demonstrates your copy editing skills (attach a Word doc that includes your mark-up and comments, or mark-up a hard copy and send us the image in a PDF file).

To apply, please submit your application to jobs@harbourfrontcentre.com by no later than October 1, 2021. Please quote Publications Officer (The Power Plant) in the subject line of your application.
We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.


Security Guard (up to 44 hours per week)

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre!

We are currently looking to bring on board several reliable and responsible Security Guards to help monitor and maintain the safety of our premises, properties, and visitors to our campus.

Position Title: Security Guard
Department: Security Services
Reporting to: Shift Security Supervisors
Hours of Work: Up to thirty-five to forty hours per week (hours may vary based on need). Must be available to work day shifts (07:30 am-7:30 pm) and/or evening/night shifts (7:30 pm - 7:30 am)
Rate of Pay: $17-$20 per hour

Major Duties:
  • Provide exceptional customer service and sustain effective relationships with clients and patrons of the Harbourfront Centre.
  • Conduct proactive patrols to ensure safety and address policy breaches,and escalate any concerns to the Security Supervisor.
  • Attend and investigate security alarms and emergencies in a timely and professional manner.
  • Access control and CCTV monitoring for the entire facility.
  • De-escalate crisis situations, provide support and liaise with emergency personnel including Police, Fire and Paramedic resources.
  • Investigate all disturbances on the property including - but not limited to - trespass, theft, fire/ intruder alarms, missing persons, and determine the necessary response.
  • Write clear and detailed reports including incident, emergency, liability and day-to-day reports.
  • Exercise crowd control and evict trespassers.
  • Provide first aid and medical response when required to any person(s).
  • Utilize two way radios and computer applications to communicate site activities.
  • Handle Lost & Found items and inquires.
  • Answer inquiries from the public politely and professionally.
  • Complete their personal employee memo book, recording incidents and security activities while on shift. As directed, maintain log of security activities for insurance/ legal purposes when required.
  • Employ use of force techniques and strategies in accordance with training and company policy as required during shift.
  • Perform other administrative and building support duties as required.

Requirements:
  • Must be able to work twelve hour shifts.
  • Must be able to work mornings, afternoons and weekends.
  • Must have an availability of at least five days.
  • Post-Secondary education in a Law Enforcement/Security program from a recognized college is considered an asset.
  • Prior experience in a Security Guard capacity is considered an asset.
  • Ability to remain calm and effectively perform in emergency situations.
  • Capacity to detect problems and report information to appropriate personnel.
  • Strong interpersonal skills, flexibility, and a high customer service aptitude.
  • Ability to handle confidential information with a high amount of discretion.
  • Ability to work in a fast-pace and flexible environment while maintaining the utmost professionalism.
  • Ability to understand and follow specific instructions and procedures.
  • Capable of handling moderate physical activity,standing and walking for long periods of time including in outdoor weather conditions.
  • Knowledge of the Trespass to Property Act and Arrest Procedures.
  • Proficiency in English (verbal and written) with good communication skills. Proficiency in French is considered an asset.
  • Familiarity with the Occupation Health & Safety Act is considered an asset.

Prerequisites:
  • Ontario Driver’s License with clean abstract.
  • Valid Ontario Security License.
  • Valid Emergency and/ or Standard First Aid/CPR certification.
  • Valid certification of provincial standards for Use of Force (in handcuff and baton) is desired.

Working Conditions:
  • Job involves working a variety of shifts: the incumbent must be able to work twelve hours shifts, must be able to work mornings, afternoons and weekends, and must have an availability of at least five days per week.
  • May contain some hazardous and potentially dangerous situations related to apprehending suspects and/or securing Harbourfront Centre.
  • Job involves working outside in varying weather conditions and some working in isolated areas.
  • Job involves working in full uniform including carrying batons and handcuffs at all times.

How to Apply:
Acceptable applications must include a current resume and a cover letter. Qualified applicants are encouraged to apply by contacting jobs@harbourfrontcentre.com by no later than September 28, 2021. Please quote
Security Guard in the subject line of your application.

Harbourfront Centre is committed to building a diverse workforce and strongly encourages qualified applicants from all backgrounds to apply. Suitable accommodations will be available upon request during the hiring process.

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Harbourfront Centre / Current Opportunities